Returns, Refunds & Exchanges FAQs

Returns Policy Overview

• 28-day return window for most items (from delivery date)
• Items must be unworn/unused with original tags and packaging
• Proof of purchase required (receipt/order confirmation)
• Some exclusions apply (see below)

Return Methods

1. In-Store Returns
   • Bring items to any ShopDunnes store (excluding outlets)
   • Refunds processed to original payment method
   • Immediate processing for card purchases
2. Postal Returns
   • Initiate returns via our online portal at shopdunnes.com/returns
   • €3.50/£3.50 return fee deducted from refund
   • Allow 14 days for processing after receipt

Refund Processing

• Card refunds: 3-5 working days after processing
• Gift card refunds: Issued as store credit
• Sale items: Refunded at purchase price
• Customized items: Non-returnable unless faulty

Exchanges

• Size/color exchanges available in-store only
• Online purchases must return and reorder
• No exchange fee applies

Special Categories

1. Furniture/Homewares
   • 14-day return window
   • Original packaging required
   • Collection fee may apply
2. Electrical Items
   • 28-day return window
   • Must include all accessories/manuals
   • Factory seals intact
3. Beauty Products
   • Unopened/unused only
   • Hygiene seals must be intact

Non-Returnable Items

• Perfumes/earrings (hygiene reasons)
• Swimwear (without protective liner)
• Gift cards/vouchers
• Made-to-order items

Faulty Goods

• Report within 30 days for replacement/refund
• Proof of purchase required
• May require manufacturer assessment

For full policy details visit: shopdunnes.com