Privacy Statement

Last Updated: June 22, 2025

1. Introduction
This Privacy Statement explains how we collect, store, use and protect personal data when you access shopdunnes.com (the “Website”), use our mobile app, shop with us in-store, or interact with our services.

2. Information We Collect
We may collect:

  • Personal identification details (name, address, contact information)
  • Payment and transaction details
  • VALUEclub membership information
  • Device and browsing data (IP address, cookies)
  • CCTV footage in stores
  • Social media interactions
  • Customer service communications

3. How We Use Your Information
We process your data for purposes including:

  • Order processing and fulfillment
  • Customer account management
  • VALUEclub rewards administration
  • Customer service and complaint resolution
  • Marketing communications (with consent)
  • Security and fraud prevention
  • Legal compliance

4. Legal Bases for Processing
We rely on:

  • Contractual necessity (order fulfillment)
  • Legal obligations
  • Legitimate business interests
  • Your consent (for marketing)

5. Information Sharing
We may share data with:

  • Payment processors
  • Delivery partners
  • IT service providers
  • Marketing platforms
  • Legal authorities (when required)

6. Data Security
We implement appropriate technical and organizational measures including:

  • Encryption technologies
  • Access controls
  • Regular security assessments
  • Staff training programs

7. Your Rights
You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Restrict processing
  • Data portability
  • Withdraw consent

8. Data Retention
We retain personal data:

  • For order records: 7 years (legal requirement)
  • For VALUEclub accounts: while active plus 2 years
  • For marketing consents: until withdrawn
  • For CCTV footage: up to 30 days (unless needed for investigations)

9. International Transfers
Some data may be transferred outside the EU/EEA with appropriate safeguards in place.

10. Changes to This Statement
We may update this Privacy Statement periodically. The current version will always be available on our Website.

For more information about our privacy practices, please visit: shopdunnes.com