Frequently Asked Questions

Ordering & Delivery

1. How can I track my order?
   Log in to your account at shopdunnes.com and visit “My Orders” to view tracking information. You’ll also receive email updates with delivery status.
2. What delivery options are available?
   We offer standard (3-5 working days) and express delivery (1-2 working days) options. Delivery times may vary during peak periods.
3. Can I change my delivery address after ordering?
   Due to our fast processing system, address changes after order confirmation aren’t possible. You may need to cancel and reorder with the correct address.

Returns & Refunds

1. What’s your returns policy?
   You may return most items within 28 days of receipt, provided they’re unworn/unused with original tags and packaging. Some exclusions apply.
2. How do I return an item?
   You can return items by mail using our online returns portal or bring them to any ShopDunnes store with your receipt.

Payments & Pricing

1. What payment methods do you accept?
   We accept major credit/debit cards, ShopDunnes gift cards, and approved digital wallets.
2. Why was I charged more than the displayed price?
   Final prices include applicable taxes and delivery charges which are calculated at checkout.

Account Management

1. How do I reset my password?
   Visit shopdunnes.com and click “Forgot Password” on the login page to receive reset instructions via email.
2. Can I merge multiple accounts?
   For security reasons, we don’t merge accounts. Please choose one account to use going forward.

Product Information

1. Where can I find care instructions for my purchase?
   Care labels are attached to all clothing items. Additional care information is available on product pages.
2. Are your products ethically sourced?
   We’re committed to ethical sourcing. Detailed information about our sustainability practices is available on our website.

Technical Issues

1. The website isn’t working properly – what should I do?
   Try clearing your browser cache or using a different browser. If issues persist, check our website status page for updates.
2. Why can’t I add items to my basket?
   This may occur if items are out of stock. Try refreshing the page or checking back later.

Gift Cards

1. Where can I use my ShopDunnes gift card?
   Gift cards are redeemable online at shopdunnes.com and in all ShopDunnes stores.
2. How do I check my gift card balance?
   Visit our gift card balance checker at shopdunnes.com/giftcards.

For more information, visit: shopdunnes.com